Project Governance

The following Management Principles and Project Management processes guide TurningPoint's engagement practices and day-to-day decision-making process.  

Management Principles

TurningPoint strives to consistently deliver best value to our customers. We have six management principles that we use to systematically govern each project.  These principles are integrated into TurningPoint's overall delivery methodology.  This approach allows us to ensure that our services consistently deliver value to each customer and has led to our continued growth through follow-on orders from satisfied customers.

• Customer Focus. Customer’s needs and expectations guide everything we do.
• Leadership. TurningPoint’s Leadership Team unifies our vision and goals so that everyone in the organization understands what is expected.
• Employee Empowerment. We believe in forming teams of dedicated employees who possess a clear understanding of their quality and customer satisfaction responsibilities.
• Fact Based Management. Decisions are based on analysis of facts; not wants and desires.
• Mutually Beneficial Supplier Relationships. TurningPoint’s suppliers and partners will always be an integral part of our team. TurningPoint chooses its suppliers and partners carefully, as they directly impact the value our customer’s receive.
• Continual Improvement. Meeting and exceeding customer expectations is the ultimate goal.  We encourage customers to hold us to their highest standard of performance.

Project Management

TurningPoint’s project management approach for managing customer engagements follows the guidelines set forth by PMBOK.  Whether the project involves software development, infrastructure support or help desk services, all our engagements follow well defined project plans that clearly identify the deliverables and work steps involved in achieving the project objectives.

Our project planning is based on a collaborative approach for project management, quality assurance, and customer satisfaction.  TurningPoint’s years of experience in successful delivery has resulted in the development of a blueprint based on industry best practices combined with lessons-learned from past performance.  We continually strive to perform better and modify this plan and evolve our methodology based upon technology and process innovation.  TurningPoint’s goal is to ensure that each and every engagement is a success…

TurningPoint bases its project management approach on three guiding processes - management processes, software development and delivery processes, and quality processes.

• Management Processes address leadership, management, project scope (boundaries), project planning and risk mitigation activities. Defined measurements address customer satisfaction, product quality, process stability and compliance to each project’s quality plan.  TurningPoint Management actively monitors each measurement and analyzes project results to drive continuous process improvement.
• Software Development and Delivery Processes address the day-today management of each TurningPoint project.  The process ensure that requirements are adequately defined, and projects are developed, verified, and validated as required to meet customer specifications and expectations.  During the planning phase, a quality plan is developed for each new project.  This plan ensures that all operational verification and validation requirements have been considered, and that appropriate actions are included in the overall plan.  Furthermore, these processes assure that all software development and deployment conforms to SEI CMM and ISO 9000 requirements.  Customer expectations are monitored throughout the development process, and changing expectations and/or circumstances are documented and communicated to the project team.
• Quality processes are designed to ensure our overall compliance scheme to meeting ISO9001 and CMMI Level 3 requirements, the scope of the quality management system, and applicable exclusions.  Project-specific quality objectives are defined in partnership with TurningPoint’s customer so that they directly reflect relevant needs and expectations.  All quality objectives are measurable and are established for all functions and relevant levels within the organization.  Together, the objectives measure four essential aspects of TurningPoint’s business: attainment of customer satisfaction; conformance to the TurningPoint quality system requirements; adherence to contract specifications; and process efficiencies with respect to minimizing waste and variability.  The objectives are attained through consistent execution and continual improvement of the TurningPoint business processes.  These improvements may come through scheduled improvement events, corrective and preventive actions, and day-to-day improvements effected by project teams.  In all cases, impact of the change on the quality system is carefully considered, and change is introduced in a manner that preserves the integrity of the quality management system.