Infrastructure Support Services

TurningPoint provides tier 1, tier 2 and tier 3 help desk services for large-scale back office applications, desktop applications, LAN/WAN and interactive voice response networks.  Our help desk approach is designed to provide consistent service, oversee problem resolution, and drive operational efficiencies through continuous process improvement and metric reporting.  The Center for Medicare and Medicaid Services, Food & Drug Administration and the Department of Defense (Pentagon) currently utilize TurningPoint to manage their Networks and Applications.

TurningPoint also assists Federal Agencies in managing their telecommunication networks and call center infrastructure more effectively. We are currently providing Networx transition services to several Federal Agencies.  We have been entrusted to oversee the business process of managing the network inventory and billing reconciliation functions for several large Agency networks.  TurningPoint provides proprietary solutions and skilled telecom trained resources to manage our customer's networks more efficiently and control costs.