Gaining Efficiency with a Modernized Porting Solution
The Client
A Tier 1 wholesale communications provider that enables voice services for hundreds of Enterprise, Mid-Market, and SMB customers across 15+ industry verticals.
The Challenge
As part of a strategic tech-stack modernization, this client sought to deliver faster turn-up times and a more seamless digital experience for their customers. Order rejections and resubmissions were driving up costs and slowing growth. They required a partner capable of consolidating numerous third-party systems into a single, normalized API driven platform that prioritized self-service and immediate cost reduction.
The Innovation
TurningPoint implemented a normalized, automated API-driven interface. This solution allowed the client's IT team to integrate their CRM with a consistent data subset, ensuring a unified experience regardless of the underlying provider.
Data-Driven Approach
We conducted a deep-dive review of telephone number porting volumes to strategically phase the launch, ensuring no disruption to existing traffic while optimizing routing efficiency.
Proven Onboarding
Utilizing our established transition blueprint, we leveraged predefined and configurable data mapping to accelerate API integration and carrier synchronization.
Enhanced Optimization
The solution integrated automated error correction to proactively address fallout, significantly improving internal operational velocity and end-customer experience.
The Impact
By modernizing with TurningPoint’s streamlined solution and automated error correction, we helped this client achieve significant operational milestones:
PROJECT HIGHLIGHTS
- 35% Decrease in order rejections through improved automation and error correction.
- 40% Improvement in time to value, accelerating revenue realization from new subscribers.
- 50% Reallocation of technical resources by automating routine manual tasks, allowing the IT team to focus on strategic growth initiatives and complex infrastructure projects.
Throughout the process, TurningPoint maintained strict adherence to service level agreement (SLA) performance commitments, providing comprehensive reporting and a regular business review cadence to ensure consistent achievement of KPIs.
"TurningPoint is like a breath of fresh air compared to many of the vendors we work with. Thank you for your hard work and cooperation." — Wholesale Communications Partner
Proven Process. Expected Results.