Federal Agency Achieves 3:1 ROI with TurningPoint's Expert-Led Managed Mobility Services
Overview
A key cabinet-level agency, with numerous fully independent offices, faced the complex challenge of managing a rapidly growing and decentralized wireless mobility program. Each office was responsible for managing its own wireless contract, negotiating pricing, handling device orders, and managing billing. This fragmented approach led to significant inefficiencies, inconsistent pricing across the enterprise, and a substantial administrative burden on agency personnel, diverting them from their core mission.
Challenge
Recognizing the need for a centralized and streamlined approach, the agency sought a Managed Mobility Services (MMS) solution. The key objectives were to unify the agency by creating an enterprise mobility program that would consolidate the management of all wireless services and devices, deliver cost savings and improve operational efficiency.
The TurningPoint Solution: People-Powered, Platform-Driven
TurningPoint was selected as the strategic partner, not just for our technology, but for the expertise of our staff. They are the seasoned professionals who build, maintain, and manage our solutions, and who worked together with agency personnel applying years of practical experience to centralize and optimize the lifecycle of their mobile devices. Our team also provides proactive wireless contract management, leveraging our market insight to secure highly favorable rates and optimize service plans.
Secure & Compliant
A secure platform hosted in TurningPoint's FedRAMP-certified AWS cloud environment, with our ISO 27001:2013 certification further underscoring our commitment to robust information security.
NiOS Provides:
- Full-scope Managed Mobility Services, from initial service provisioning and device distribution to vendor management and secure device disposal.
- A secure platform hosted in TurningPoint's FedRAMP-certified AWS cloud environment, with our ISO 27001:2013 certification further underscoring our commitment to robust information security.
- A private-labeled management portal, configured to the agency's specific wireless policies, workflows, and service catalogs.
- Comprehensive reporting, delivering enterprise-level visibility and control over mobile assets and spending.
Seamless Implementation & Ongoing Support
To ensure a seamless transition, our team provided tailored training and created readily accessible Quick Help videos within the portal, prioritizing customer support and driving user adoption across every office. We also provide a dedicated Tier 2 Service Desk, serving as a single point of accountability and support for the agency's mobile users.
Conclusion: A Partnership That Delivers Results
TurningPoint successfully centralized and modernized this agency's mobile program, accommodating the unique requirements of each distinct office while also delivering significant cost savings. This expert-led approach, combining our dedicated personnel with the power of the NiOS platform, produced organizational efficiencies leading to a significant 3:1 return on investment.
TurningPoint's deep understanding of large government organizations and our proven expertise in providing full-scope MMS for complex, environments made us uniquely qualified to help this agency exceed its goals. The outstanding results and our dedication to the mission resulted in a re-award of this project in 2025, reaffirming our position as a trusted and valued partner.