Achieving Efficiency and Cost Savings with TurningPoint
Leveraging TEMS for EIS
This federal agency faced the complex challenge of managing a historically decentralized telecom environment. They needed a robust and scalable Telecommunication Expense Management (TEMS) system to gain visibility and greater control over telecom spending, streamline ordering processes, and ensure compliance with the Enterprise Infrastructure Solutions (EIS) contract requirements. The chosen solution needed to integrate seamlessly with existing systems, including ServiceNow, and adapt to the evolving needs of the agency's telecom infrastructure over a 15-year contract period. A successful transition was critical to avoid disruptions to the agency's vital mission of delivering life sustaining services.
Enterprise Telecom Expense Management with NiOS
The agency selected TurningPoint's robust commercial-off-the-shelf (COTS) based Network Inventory and Optimization Solution (NiOS) as their enterprise TEMS. Enabling comprehensive management of telecom assets and services, NiOS provides automated workflows and integrates seamlessly with major telecom carrier portals and financial systems. This gave the agency unprecedented visibility into its telecom spending.
Order and Contract Management
An important aspect of TurningPoint's solution is the ability to manage both billed and in-progress orders, ensuring compliance with contract performance periods. Leveraging NiOS, the agency was able to identify potential funding issues before orders were submitted. The platform was specifically configured to support EIS contract requirements and integrate seamlessly with EIS carrier portals and the customer's existing processes and systems.
Operational Integration & Efficiency
The NiOS platform integrated with the agency's ServiceNow system for streamlined service order management resulting in faster ordering processes and increased accuracy. eBonding capabilities enable efficient business-to-business data exchange resulting in the most accurate, up-to-date inventory tracking as well as reduced billing errors. This delivered significant cost savings for the customer.
Accelerated Implementation
The platform's highly configurable architecture minimized the need for development, allowing for a shortened implementation and the agency to meet its timeline and budget goals. TurningPoint also rolled out training for agency personnel, covering lifecycle management, billing, web portal usage, and configuration management. The customized training courses ensured staff were equipped to effectively utilize NiOS capabilities.
Security and Compliance
TurningPoint's commitment to security was evident in NiOS's architecture, which included robust internal security controls, data encryption (both in transit and at rest), and compliance with approved ports, protocols, and services. NiOS was deployed in a FISMA-Moderate, AWS GovCloud East environment and achieved a three-year Authority to Operate (ATO), validating its ability to safeguard sensitive data, including PII. The platform also integrated with PIV services for secure access.
Conclusion
TurningPoint's NiOS platform provides this customer with a comprehensive, integrated solution for managing their complex telecom environment. We have been serving this customer since 2007, winning several re-competes. Our proven expertise in enterprise-level telecom management, coupled with our commitment to innovation, security, and customer success, made us the ideal partner to support this agency's transition from NetWorx to EIS. Throughout this process, we maximized telecom expense savings through service optimization and billing cost recovery, allowing the customer to achieve their modernization goals of increased efficiency and improved service delivery.