Universal Order Management
In today’s rapidly evolving digital landscape, seamless alignment across internal and external channels is essential to effectively support customers and drive innovation. Order Orchestration Order Management (O2OM) is a modern, configurable order management and orchestration platform that streamlines the entire order lifecycle. From quote to cash, O2OM seamlessly receives, tracks, dispositions, and provides real-time status updates. The platform simplifies both automated and non-automated business processes across internal and external operations, ensuring end-to-end visibility and comprehensive status reporting.
Deliver frictionless customer experiences with seamless, intelligent order management.
Simplify the Complex
Merge complex sales & operational processes into a single view to provide insight across all groups of the organization
Achieve Alignment Across Channels
A single-pane-of-glass approach for consistent experiences across all internal & external channels
Set a Foundation For the Future
Seamlessly integrates with current assets & enables flexibly to evolve as your business grows
Empower Your Users
Role-based access control to functions and data to enable digital adoption across internal & external users
Why companies choose TurningPoint’s
O2OM Platform
Works with Existing Channel and Systems
O2OM can integrate seamlessly with your existing digital website and mobile experiences to support quote-to-cash processes including automated and non-automated back office business processes.
Complete Flexibility
O2OM creates a centralized order management experience, extensible across any partner, product or channel, using modern architecture and innovation to connect existing IT systems and enable the future.
Strong Security & Compliance Standards
Independently appraised at CMMI Level 5 for Development, CMMI Level 3 for Services. Certified compliance through ISO 9001:2015, ISO 27001:2013, & ISO/IEC 20000:2018.
Supports Unified Sales Operations
A configurable role based dashboard created with responsive design to enable users to view, track, take action on, or disposition any order regardless of existing flow through automation availability.
Real-time Insights into Your Business
Interactive dashboards and reporting provide centralized access to order lifecycle status’ and data to drive continuous improvements to evolving customer experiences.
Rapid Go To Market Launch
O2OM can be configured and launched quickly in support of a new product or sales channel leveraging existing systems and APIs or providing interim capabilities until strategic state tools and architecture is achieved.